Saturday, November 19, 2005

It is not a cell phone -- and it is good


There is the name Nokia on the 770 Internet Tablet. I bet that is why so many people ask me: "Are you gonna put a cell phone into your internet tablet?" And I answer: "No." Let me explain a few good reasons:

A Christensen reason

Nokia makes a lot of phones – more than anybody else. For us, it is mature business and we know it. We've got the skills, technology, sourcing, marketing, channels, and all to design, create, and deliver over 30% of all the phones globally. Our phones are good – go and get yourself one!

Cellular operators, who are the most important channel to markets, are demanding – they have tons of requirements for phones. Also, end users expect a very high level of maturity. Mandatory requirements for cell phones, such as type approvals, operator requirements, legislative requirements, operator subsidies, and other such elements make the business structure very complicated. You cannot sell a phone without SMS, WAP, MMS, SIM lock, sync, MIDP, 911 stuff, various approvals in different countries, and so on. Creating a device, even an internet tablet, with circuit-switched telephony –technically – is not that hard. Creating and selling a full cellular phone –taking all the requirements into account – is extremely complicated. It is!

Internet Tablets are different – they are new. Rules, markets, technology, customers, partners, and channels to customers are new and still evolving. This is good! It is an interesting opportunity for Nokia. And because all is new, we want to be flexible. We utilize open source, work with interesting new partners, and avoid all unnecessary baggage that would slow us down. Adding a cell phone into our internet tablet would put all the cell phone requirements on us and would make us slow. It would force us to play by the cell phone rules.

We don’t mix these things. We want to get the best possible mobile internet experience into the hands of our customers – though dedicated internet tablets!

A usability reason

This I explained already earlier. But to summarize:

An internet tablet is a pocketable device. The main use cases are browsing, email, multimedia and so on. They need a big and sharp screen. That makes the device about the size and shape of your hand – not and ideal design for a phone. An ideal phone is much smaller and optimized for talking.

A simplicity reason

This I also explained earlier.

The main use cases for internet tablets can certainly benefit from cellular connectivity. You sure want to browse, do your email, or watch the latest news over a cellular network even if you’re not in a WiFi bubble. And you can do these now with the Nokia 770 Internet Tablet. But because there is no cell radio in the 770, there is no need to subscribe for another cell phone plan, another SIM card or anything. Simply use the phone that you already own as a modem and use the beautiful screen of 770 to do the rest. Or go and upgrade your phone to a new 3G phone and keep on using your 770 … it just got faster!

45 Comments:

Anonymous Anonymous said...

Again, please encourage the folks at Nokia to quickly ramp-up production. Most of the European stores are still out of stock and the US store has not begun shipping product even though they have started taking orders. All this back and forth about what the product is and isn't is fine, but none of it matters if there aren't units available to buy. Some potential customers are discouraged about the product not being available for sale outside of the US and Europe.

The 770 is great and many people, like myself, are eager to get their hands on it. However, the lack of stock and lack of concrete information about when the product will be available is disconcerting. New products often have release dates that slip, but this launch appears to be plagued by a mistake of some kind.

The November 7th press release along with order taking and product shipment in the European stores as early as November 3rd would seem to indicate an offical launch at that time. However, as stated above, those stores quickly went out of stock with estimation of restocking at the end of November. That is poor launch planning. Either the launch should have been delayed until adequate quantities were available for sale or production should have been increased in advance of the press release to ensure widespread availability. A quick run of units followed by weeks of unavailability is a bad way to begin selling a product.

In the US, orders were officially taken as of the 14th with customers being told the product woyld ship on the 17th. That date has come and gone with no product having shipped yet and conflicting information from Nokia direct sales reps about when it would start shipping. Again, seemingly poor launch planning. The Nokia direct website and some reps are quoting a Decmber 14th ship date (other reps still seem to be saying that units were in stock and will go out within the next few days). Even if the December 14th date is accurate, it looks bad for orders to be taken on November 14th with customers told it will ship out three days later only to have that date changed to December 14th, almost a month later, once the 17th was reached. Once again product launch planning has to be questioned.

Events such as these can undoubtedly have a negative impact on the 770's long term viability. I strongly encourage you to do whatever possible to have production ramped up. Thank you for all the work you've done on the creation of the 770. Hopefully, this situation can be sorted out and the 770 will become a huge success!

Jeff

11/20/2005 4:01 PM  
Anonymous Anonymous said...

I see the need for the tablet, am excited about it and totally agreeht mixing in phone technology would needlessly complicate the product. However.

Can I back up what the last comment said. It's all very well talking about a great new product but if you have none to ship then its a bit of a problem yes?

Will

11/21/2005 10:49 AM  
Blogger Ari Jaaksi said...

I agree. We are working hard to fix this problem!

11/21/2005 4:40 PM  
Anonymous Anonymous said...

I hope Nokia is also working hard on bringing those small 3G cell phones to market! Currently there are none. Think Nokia 6230i + WCDMA.

11/21/2005 5:44 PM  
Anonymous Anonymous said...

I agree with the above poster, the 770 sounds like a great product but the so-called launch in the US has fallen flat on it's face. The website has alternated between trumpeting availability on Nov. 17 to being sold out until who knows when without actually shipping any units. I was one of the first to order and have heard nothing from Nokia since. Not what I would expect from a reputable company.

11/22/2005 7:46 AM  
Anonymous Tor said...

I'm in total agreement about the phone part. There are several reasons but even the following one is enough: We're constantly upgrading our phones. To have to buy a new internet tablet device just because GPRS isn't sufficient and you now need EDGE, and six months later 3G, and in a year or two I'm told 3G.5 will be here. And suddenly you need a three- or quad-band, or replacing one band with another (like when 850MHz came out of the blue in the US).

Nah, leave the phone out please.

However: It's all theory to me anyway, because Nokia Norway tells me it won't be sold in Norway, and there is no way I can be allowed to buy a Swedish or Danish model. I'm excluded! Please somebody at Nokia - get reasonable!

11/22/2005 12:34 PM  
Anonymous Anonymous said...

To Tor:

According to the Norwegian site dinside.no, Nokia has promised that the 770 will be available for residents in Norway as well. But no details..

I also live in Norway and was quite surprised to see that the 770 was launched in the other three nordic countries but not here.

11/22/2005 1:55 PM  
Anonymous jaycee said...

I'm a bit worried about what the next step for my N770 will be when I max out the BlueTooth connection in 2007/8 due to my mobile getting a download rate of over 1Mbps (roughly the BT max).

Ari - is there anything about the BT hardware in the N770 that should put my mind at ease? Anything that (quite probably!) I'm missing?

11/25/2005 2:23 PM  
Anonymous Anonymous said...

I received one of the first Nokia N770's but was disappointed. I hope you do N771 or N780 with a 1024*768 pixel screen, the internet page standard, so that you do not have to scroll left/right. It would be really useful if it was twice the size as well and faster. Good first try though!

11/28/2005 5:16 AM  
Anonymous Anonymous said...

Perhaps you could have a chat with your Nokia colleagues and ask them try communicating with those of us who have ordered this device?

People like me who have placed orders are getting no feedback about delivery dates, mine has now been pushed back to December (and I doubt it'll be met) and the only way I knew about it was to phone Nokia sales.

This is VERY POOR customer service.

11/28/2005 11:59 AM  
Anonymous Anonymous said...

Awesome!

I can't wait for my tablet. I've been looking for something like this for a long time. Too many times I want to check email or check something online without firing up the laptop,etc..
Thanks for this page and 'hopefully' your great product.

11/28/2005 8:10 PM  
Anonymous Anonymous said...

I am *extremely* unhappy with the way Nokia US have handled this (the non-availability of the 770) and will probably be writing more about this in my magazine column. As someone who is a veteran of Sinclair UK waiting lists let's just say I recognise the disingenuous practice of "announcing" a product as available, taking orders for it and then failing to deliver for months and months and months. The latest "news" from the Nokia USA order center is that they have no devices and are not expecting any in the USA until the end of January. No why, no explaination of what the problems are. This is unacceptable.

People who are attempting to purchase this device are not children and resent being treated like such. If you have problems, technical or production I suggest you own up to them and *communicate* with your prospective customers. If you don't, and continue this blanket disregard of good customer service, you will reap what you have sown in terms of customer response.

Jeremy Allison,
Samba Team.

11/29/2005 12:31 AM  
Anonymous Anonymous said...

Hey, I just got a Verizon pcmcia broadband card. Can I somehow hook it up to this device?

11/29/2005 7:01 AM  
Anonymous Dave said...

What will it take to run Java on it?

11/29/2005 10:32 PM  
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Anonymous Anonymous said...

My friend has one of these and it is really nice. I think Nokia should work on their strategy on this one. Sell the platform to other companies and have those companies sell it in any form they want to.

They could sell thousands of these if they were pink and had Hello-Kitty on the cover. Consider the education market, every schoolgirl in China would buy one to do their homework on and to chat over the school web.

Also, have a choice of screen sizes and offer a small "laptop" version with a keyboard.

This thing really has a great future if Nokia plays it's cards right.

5/03/2006 6:15 PM  
Anonymous Kirk said...

I want one very much.

But I will not get one--yet.

It's my guess that the next Apple ipod (6th gen) will be exactly this but better designed and fused with all the current fixings of the video ipod. It is in Apple's best interest to get their ipod users online, to boost itunes store sales, among whatever other online store spinoffs they create.

Already posessing a unique/ semi-monopolistic consumer infrastructure makes it a very enticing & profitable move to swallow up Nokias intial market which was driven by sheer innovation (due to the lack of a direct consumer outlet), and continue to maintain dominance in the portable electronic market.

The impediment for both Apple and the rest of the manufacturers alike is, the lack of a sprawling, open network. This new class of product will become commonplace the minute a town/city/state/country goes wireless... which is predicted to be implemented in the next 3 or so years.

Yes. Every kid will have one. Every class will require one. Smithsonian curators and NASA climate scientists will hold regular classroom video conferences, thus tripling the amount of "field trips" a class can take... The portable adult business/lifestyle uses are also limitless.

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6/19/2006 5:27 PM  
Anonymous Kirk said...

I want one very much.

But I will not get one yet.

It's my guess that the next Apple ipod (6th gen) will be exactly this but better designed and fused with the current fixings of the video ipod. It is in Apple's best interest to get their ipod users online, to boost itunes store sales, among whatever other online store spinoffs they create.

Already posessing this unique/semi-monopolistic consumer infrastructure makes it a very enticing & profitable move to swallow up Nokias intial market which was driven by sheer innovation (due to the lack of an initial direct consumer outlet.

The impediment for both Apple and the rest of the manufacturers alike is the lack of a sprawling open network. This new class of product will become commonplace the minute a town/city/state/country goes wireless -- which is predicted to be implemented in the next 3 or so years.

Yes -- every kid will have one.

Every class will require one.

Smithsonian curators and NASA climate scientists will hold regular classroom video conferences, thus tripling the amount of "field trips" a class can take...

The future of portable adult business/lifestyle uses are, needless to say, limitless.

Good times, good times.
Err, oh yeah...
until someone abuses it.

I hate that guy...

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